First South Yorkshire have relaunched their industry leading ‘Safe Journey Cards’ and ‘Better Journey Cards’, which are designed to help customers use the bus.
The introduction of the cards has helped many people use public transport where previously they have faced difficulties. The cards allow the passenger to discreetly communicate a specific message to the driver. This can include:
•‘Please scan my pass for me’
•‘Please count out my change with me’
•‘Please speak slowly, I am hard of hearing’
•‘Please wait for me to sit down’
•‘Please be patient, I have a hidden disability’, which can include the effects of Alzheimer’s for instance.
•‘Please tell me when we reach my destination’ – the passenger can fill this in with the appropriate location.
•There are also sections where the customer can customize his/her own message to the driver.
Safe Journey Cards and Better Journey Cards are free of charge and can be printed directly from the First Bus website at:
