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  • Forced Prepayment Meter Guidance

    Forced Prepayment Meter Guidance

    17 January 2024

    Ofgem, the energy regulator, confirmed earlier this month that EDF, Octopus and Scottish Power have been given permission to restart involuntary Pre Payment Meter installations after meeting their set of conditions. They are still required to follow a robust set of rules which have a ‘Do not Install’ category for high risk customers.

    FULL ARTICLE

  • Prepayment Meter Latest

    Prepayment Meter Latest

    19 April 2023

    Ofgem has announced that all British domestic energy suppliers have signed up to an updated Code of Practice and tougher Ofgem oversight of the forced installation of prepayment meters, strengthening protections for customers in vulnerable situations. Citizens Advice and Ofgem have opened a phone line to support the national evidence call to ask energy customers to share their experiences of moving to a prepayment meter.

    FULL ARTICLE

  • Prepayment Meter Scandal Must End

    Prepayment Meter Scandal Must End

    24 January 2023

    Business and Energy Secretary Grant Shapps has written to energy suppliers calling on them to stop the harmful and anxiety inducing practice of forcibly moving consumers over to prepayment meters without taking every step to support vulnerable consumers in difficulty.This follows after pressure from the voluntary sector, including Citizens Advice calling on energy companies to stop the practice.

    FULL ARTICLE
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