Disability Sheffield
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  • Forced Prepayment Meter Guidance

    Forced Prepayment Meter Guidance

    17 January 2024

    Ofgem, the energy regulator, confirmed earlier this month that EDF, Octopus and Scottish Power have been given permission to restart involuntary Pre Payment Meter installations after meeting their set of conditions. They are still required to follow a robust set of rules which have a ‘Do not Install’ category for high risk customers.

    FULL ARTICLE

  • Prepayment Meter Latest

    Prepayment Meter Latest

    19 April 2023

    Ofgem has announced that all British domestic energy suppliers have signed up to an updated Code of Practice and tougher Ofgem oversight of the forced installation of prepayment meters, strengthening protections for customers in vulnerable situations. Citizens Advice and Ofgem have opened a phone line to support the national evidence call to ask energy customers to share their experiences of moving to a prepayment meter.

    FULL ARTICLE

  • Energy Suppliers Failing Vulnerable Customers

    Energy Suppliers Failing Vulnerable Customers

    28 November 2022

    The regulator, Ofgem, said some of the worst examples of poor practice included suppliers failing to read the meters of customers who could not do so themselves.It also found that some vulnerable customers were unable to contact their supplier to top up their meter or to request support credit.

    FULL ARTICLE
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