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DWP Pilots British Sign Language Video Relay Service

25 January 2016 by Val Bowen

The Department for Work and Pensions ( DWP )is introducing a new video relay service to help British Sign Language ( BSL ) users easily access government services. The Video Relay Service allows users to make BSL interpreted video calls via their tablet, smartphone, computer or laptop. A professional interpreter then relays the call in English to a member of DWP staff. For further information and see the DWP video relay service guide View Website . Damian Barry, Director of Community Development at the British Deaf Association said “ We are pleased that the DWP has acknowledged the importance of Deaf customers having full access to its services in BSL. The setting up of a pilot project is an encouraging step towards our wish to see full VRS access for Deaf people across all government departments.”

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