New research reveals that almost three quarters of disabled people delay contacting essential service providers because they feel daunted by the process. This means they are missing out on much-needed support and important information.
A survey by Disability Rights UK based on research by Experian has revealed that disabled people tend to be left feeling emotionally drained, anxious and very demoralised after interactions with organisations.
The delay in contact is having a negative impact on people’s lives, with most disabled people surveyed saying they would have spent the time resting or sleeping without feeling anxious if they could get the time back.
Major findings from the research show that:
*Disabled people are waiting on average 82 days before contacting a service provider.
*Just 19% of those with access needs have requested additional support from service providers.
*28% of disabled people said their finances have been negatively impacted by not being able to easily contact essential services.
When surveyed about possible solutions, 60% of Disabled people said they would like to use a service that informs companies about their needs. To help address the situation, Experian has launched ‘Support Hub’ in collaboration with some of the country’s largest companies.
You can read the full DRUK report and find out more here.
