The Department for Work and Pensions (DWP) must make adjustments for you if your disability or health condition makes it difficult to:
- Use the phone
- Use the internet
- Read letters
- Fill in forms
- Attend face-to-face meetings
- Understand complicated information to manage your own affairs
To emphasise this message the government has published information on how you can get help if you have difficulties claiming benefits and pensions and pensions because of a disability or long term health condition.
If you require an adjustment and you feel that a DWP service or information is not accessible, you can make a complaint.
