Would you like to be part of a Scrutiny Panel or become a Mystery Shopper for Sheffield City Council?. By being involved as a volunteer you will help to measure the quality of their Housing and Neighbourhood Service.
What role does a Scrutiny Panel play?
Being part of a group of people called a scrutiny panel you will be looking at your own experience of specific services. The data you collect will provide valuable feedback and give you the opportunity to suggest improvements. You will also receive up to date information on performance, on areas such as but not limited to repairs, estates, Anti Social Behaviour, safety and complaints.
What is Mystery shopping?
As a mystery shopper you may be asked to visit a First Point or to make a telephone call with a view of rating the service that you receive. You may be tasked with asking staff certain questions; see how staff respond to you; find out if certain information is easily available; telephone services to determine length of answering times or visit an online service to see how easy it is to navigate.
View Website for more details.
Drop-in sessions are taking place at the end of September/early October where you will be able to meet the team and discuss any questions that you may have.
To find out more phone 0114 2735566 or email getinvolved@sheffield.gov.uk
