From 2017 senior travellers in South Yorkshire will no longer need to renew their English National Concessionary Travel Scheme (ENCTS) senior pass thanks to a new automated process being introduced by South Yorkshire Passenger Transport Executive (SYPTE). Rachel Cowling of SYPTE explains that “If your travel pass expires on or after 1 January 2017, you can sit back, relax and wait for your pass to arrive at your home address, 4 weeks before your current pass expires.”
Rachel Cowling also added that they “are sending passes to the address that we have on record, although we are checking these addresses against a number of databases to ensure that where a new address is known we use this. If customers have moved or changed their name in the last five years we are encouraging them to let us know to ensure they can be included in the automated process.”
If a replacement pass is not received within 4 weeks of the renewal date, customers should call Traveline on 01709 515151, or send an e-mail to passes@sypte.co.uk and the team will be happy to help. If your pass hasn’t arrived before your current pass expires, you can use your current pass for a discretionary period of two weeks after its expiration date.
Please note this new process is only for people whose passes expire after 1 January 2017. Senior travellers whose travel pass expires on or before 31 December 2016 will need to renew their pass via any of the current channels as follows:
• online via a MyTSY account
• By telephoning Traveline on 01709 515151
• By Post/by drop-box in the Interchange by completing an ENCTS Application Form
Passes will be processed within 7 working days for online applications and within 21 working days for postal applications.
For more information please visit the dedicated Senior Travel Pass webpage Senior Travel Pass webpage or call 01709 515151. An FAQ sheet answering questions about the senior travel pass renewal has also been put together, which can be viewed here.
