Healthwatch Sheffield has published its Home Care Report after working with Sheffield City Council and voluntary sector organisations to speak to people who use home care services to find out what they and their family carers think about the experiences they’ve had and the changes they would like to see.
Key findings from the reports are:
• Where users of home care got to know their care workers well, they said they felt listened to. However, many people felt there were too many care workers involved in delivering their care. They couldn’t get to know the workers, and found this distressing.
• Inappropriate visit times caused problems for many users of home care and family carers. There were related concerns about lateness, missed visits, and the feeling that visits were being rushed.
• Family carers want communication to be improved – both between services, and with the people who use the services. They would like to be more involved in decisions about their relatives’ care which also affect them.
You can read the full report here
What’s next?
The report, including formal recommendations, has been sent to key people within Sheffield City Council and Sheffield Clinical Commissioning Group for a response.
There will also be a discussion of this work at a Strategic Advisory Group (SAG) meeting at The Circle on Rockingingham Lane on 13th March 2019, from 5-6pm. If you’d like to be part of the conversation around the findings and the next steps it is possible to book a place. Alternatively if you are unable to attend but still wish to submit a question you can telephone Healthwatch Sheffield on 0114 253 6688 or email info@healthwatchsheffield.co.uk
