Making A Complaint
Committed To Improvement
Disability Sheffield is committed to improving the quality of our services and ensuring the people we support have their say about how we work. We welcome any comments, suggestions, complaints or general feedback.
Details on how to comment on our services are below; more detailed information can be found in our Comments and Complaints Policy.
How to Comment on Our Services
To comment on our services you can:
- Contact Disability Sheffield on 0114 253 6750 and ask to speak to any of our staff
- E mail us at info@disabilitysheffield.org.uk
- Make comments as a service user when you are invited to complete and return an evaluation form
- Use the Contact Form on our Contact Us page
- Write to us at Disability Sheffield, The Circle, 33 Rockingham Lane, Sheffield S1 1FW
- Speak to us through your advocate or representative
- Use any other communication format that works for you
Our Comments & Complaints Procedure
Step One - Informal Complaint
- Discuss the problem with a member of staff. They will try to answer your questions and will pass on your complaint to a manager.
Step Two - Formal Complaint
- Written complain to the Disability Sheffield Chief Executive. Send your complaint in a sealed envelope marked ‘Confidential’ to Disability Sheffield, The Circle, 33 Rockingham Lane, Sheffield, S1 4FW
Step Three - Review Your Complaint
- If you are still unhappy following steps one and two you can request a review of your complaint. This will be heard by members of Disability Sheffield’s Board of Trustees. To start this process please write to the following address explaining why you are dissatisfied with how your complaint has been dealt with. Send your letter in a sealed envelope marked ‘Confidential’ to The Board of Trustees, Disability Sheffield, The Circle, 33 Rockingham Lane, Sheffield, S1 4FW
Step One - Informal Complaint
- Discuss the problem with a member of staff. They will try to answer your questions and will pass on your complaint to a manager.
Step Two - Formal Complaint
- Written complain to the Disability Sheffield Chief Executive. Send your complaint in a sealed envelope marked ‘Confidential’ to Disability Sheffield, The Circle, 33 Rockingham Lane, Sheffield, S1 4FW
Step Three - Review Your Complaint
- If you are still unhappy following steps one and two you can request a review of your complaint. This will be heard by members of Disability Sheffield’s Board of Trustees. To start this process please write to the following address explaining why you are dissatisfied with how your complaint has been dealt with. Send your letter in a sealed envelope marked ‘Confidential’ to The Board of Trustees, Disability Sheffield, The Circle, 33 Rockingham Lane, Sheffield, S1 4FW
Support Us - Use Your Voice
Get Involved
Your voice matters! We’re here to help you tackle the issues that matter to you. There are several ways you can get involved with our work, so chose the way that suits you and join our community of disabled people working for positive change in Sheffield and the UK!